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Amazing stuffed mussels @tomikorestaurant - thanks, Nancy!
Nothing like camping to wear you out! #elcapitan #beach
Cool jazz is flowing at The Olde Ship in Santa Ana.
Beautiful vineyards in Napa
Great custom roll @tomikoencinitas - ask for new sushi chef Chris!
Oh, San Diego! Surfer crossing in Cardiff.
Turkey and Brie Salad with dried cranberries, lowfat Brie, marinated BBQ turkey breast (from Costco), and baby greens.
How Zappos Affects Your Customer Experience
Who is your customer experience competition? Those of you only looking inside your own industry need to take a look around, as your competitors are not who you think they are – especially…
The Old College Try
Today, I have a special guest blogger, Greg Meyer. Greg and I are kindred spirits when it comes to customer experience, and I asked him to share a recent car rental story and the…
Love that my book and I were trending the day of the launch!
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